By using this website you are agreeing and adhering to our terms and conditions as set out below.
SlumberTop™ mattresses are covered by a 10 year Manufacturer’s Guarantee. This covers against faulty materials and structural defects such as permanent body indentations in excess of 25mm . subject to normal use. Lesser indentations and softening could occur under some circumstances and is considered normal wear.
It is important to note that your mattress base must be in good condition and not have protruding springs, splinters or other faults that could harm the mattress. Damage due to perspiration or inappropriate foundation is not covered.
SlumberTop™ mattress toppers are covered by a 5 year Manufacturer’s Guarantee against faulty materials and structural defects including permanent body indentations in excess of 25mm – subject to normal use.
It is important to note that your mattress must be in good condition and not have broken springs, protrusions or other faults that could harm the topper. Damage due to excessive perspiration or inappropriate mattress foundation is not covered.
Please note that the topper will not overcome a sagging mattress or base as over time the topper also will sag. Lesser indentations and softening could occur under some circumstances and is considered normal wear.
Covers are not covered by this Warranty.
30-day money back guarantee.
Memory foam has quite a unique feel which, for some users, could take some time to get used to. We therefore ask to try our topper for at least 10 days. If, after this time you are still not happy for whatever reason, we will refund the purchase price, no questions asked. This guarantee applies to our Classic and Smartgel toppers when returned to SlumberTop in the original packaging and free from stains or damage.
Electric blankets may be placed on top of your topper, using a LOW setting but switched off before retiring. However, because of the heat sensitive nature of memory foam we DO NOT recommend their use. The heat from the blanket also creates an unnatural barrier that reduces the effectiveness of memory foam’s moulding properties.
Please note therefore that any damage to SlumberTop™ memory foam products resulting from use of an electric blanket are NOT covered by our warranty.
Pillows and Cushions
Pillows and Cushions will be replaced if found to have faulty materials and/or workmanship.
Prices are all inclusive and are quoted in New Zealand dollars.
Courier charges within the Auckland metropolitan area (Albany to Papakura) are free. However a courier charge will be added to other areas. These are shown on the individual products pages.
To Auckland addresses, please allow up to 4 working days. For other North Island destinations please allow 4 to 5 days and 7 days for South Island destinations.
Pick up is available from our Penrose Warehouse.
- Credit Card – We accept Visa and Mastercard.
- Debit card – Most valid debit cards are accepted.
- PayPal – Select this option on the Order Summary page if you wish to pay with Paypal.
- Direct Credit – to account 02-0200-0054978-83
At SlumberTop Ltd we are committed to ensuring the privacy of our customers. Under no circumstances will our customers data including email addresses etc be given to any third parties.
SlumberTop Ltd is fully dedicated to the complete privacy of all customer information. For customers purchasing goods through SlumberTop Ltd the required purchase information is guaranteed to remain confidential. Under no circumstances will we sell or share your personal information with a third party that is not directly involved with your transaction.